Senior Regional Director

Description

As a Senior Regional Director, you’ll be responsible for strategically managing client relationships across master-planned, highly amenitized, resort-style communities, delivering executive-level operational leadership and strategic insight that drives client retention, profitability, and long-term portfolio growth. This role is intentionally scoped for a senior, VP-ready leader who can operate with autonomy, influence executive stakeholders, and serve as a key succession pipeline for expanded regional leadership.

A successful Regional Director demonstrates advanced leadership maturity and consistently models the culture of unparalleled customer service within First Service Residential. This individual will oversee and scale a high-performance leadership environment that emphasizes ownership, accountability, and operational excellence across complex, amenity-rich portfolios.

The ideal candidate brings a proven ability to balance Board relations, developer transitions, financial performance, and people leadership, while developing leaders capable of supporting future growth and organizational scale.

• Partners with executive and regional leadership to design and execute client relationship management strategies aligned to portfolio complexity, client risk profile, and long-term business objectives
• Leads relationship management initiatives across high-visibility, master-planned communities, identifying risks and opportunities while developing structured, outcome-driven action plans
• Models company culture, values, and brand promise while reinforcing executive-level standards for service delivery and leadership behavior
• Acts as a senior brand ambassador by articulating the strategic value, operational impact, and scalability of First Service Residential’s products and services
• Serves as a trusted advisor to Boards and developer partners, providing insight-driven guidance on governance, financial stewardship, amenity operations, and long-term community planning
• Aligns operational execution with financial and strategic objectives, including developer transitions, capital improvement initiatives, reserve planning, and evolving Board priorities
• Owns portfolio-level key performance indicators including customer experience, client retention, growth, profitability, and leadership stability
• Maintains accountability for client contracts, ensuring timely renewals and sustained long-term partnerships
• Drives organic portfolio growth through strategic expansion of services, amenities, and operational solutions tailored to client needs
• Builds, develops, and retains a strong bench of leadership talent capable of managing complex communities and preparing for expanded regional responsibility
• Supports onboarding, coaching, and leadership development for senior community managers with a focus on readiness for broader scope roles
• Regularly mentors managers and leadership teams, reinforcing professionalism, accountability, resilience, and executive presence
• Holds self and leadership teams accountable for operational execution, compliance, and cross-functional collaboration to deliver measurable business outcomes

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years of progressive leadership experience in community association management, hospitality, senior living, or complex service-based operations, preferably within master-planned or highly amenitized environments
• Demonstrated success in senior operations, account management, or executive-level client relationship leadership
• Valid state driver’s license and state-mandated vehicle insurance
• CMCA, AMS, or equivalent professional certification strongly preferred
• Strong critical thinking, analytical reasoning, judgment, and executive decision-making capabilities
• Proficiency with Microsoft Office, Outlook, Windows, and enterprise business systems
• Proven ability to manage highly sensitive and confidential information

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects weighing up to 25 lbs…