Studio Manager - MOOV - Bethesda

Bethesda, MD – Seeking Studio Manager

Join our team as a Studio Manager at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team.

• Serve as the site operations business partner to the Medical Director in a collaborative dyad model.
• Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.
• Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.
• Maintain a clean, safe, and welcoming environment for clients and staff.
• Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.
• Coordinate and manage class schedules, workshops, and special events.
• Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.
• Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.
• Conduct regular inspections and maintenance of equipment to ensure proper functioning.
• Handle customer inquiries, feedback, and complaints in a timely and professional manner.
• Collaborate with the marketing team to develop and implement promotional activities and campaigns.
• Communicate and report updates and financial review to the senior management and investment teams.
• Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.
• Prepare and manage budgets, monitor expenses, and generate financial reports.
• Train and supervise studio staff, providing guidance, coaching, and performance evaluations.
• Foster a positive and collaborative work environment, promoting teamwork and staff morale.
• Stay updated on industry trends, emerging practices, and new developments in health and wellness.
• Participate in professional development activities to enhance knowledge and skills in studio management.
• Collaborate with the studio team and external partners to ensure seamless integration of services.
• Maintain accurate records and documentation related to studio operations.
• Manage studio team providing leadership, guidance, and support in collaboration with Medical Director.
• In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.
• Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.
• Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.
• Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.
• Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.
• Address and resolve any conflicts or issues among staff members in a timely and effective manner.
• Provide ongoing coaching and mentorship to support staff development and career progression.
• Stay updated on industry trends and best practices, sharing relevant knowledge and insights with the team to foster an inclusive and educational environment.
• Support staff in maintaining professional certifications and licensures, providing resources and encouragement for continued education.
• Foster a culture of continuous learning and improvement, encouraging staff to stay up to date with industry advancements.
• Promote a customer‑centric approach among staff, emphasizing the importance of exceptional customer service and personalized care.
• Collaborate with staff to develop and implement strategies to enhance customer experience and satisfaction.
• Monitor staff performance and customer feedback to identify areas for improvement and implement necessary changes.
• Organize team‑building activities and staff engagement…