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Quality Assurance Analyst - Data-Driven CX Coach
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-14
Listing for:
VITRONIC Machine Vision
Full Time
position Listed on 2026-08-14
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst
Job Description & How to Apply Below
VITRONIC Machine Vision is seeking a Quality Assurance (QA) Analyst to monitor, evaluate, and improve customer interactions and back-office processes. You will analyze event processing and call center data to ensure compliance and service excellence, reporting KPIs to leadership.
The role reports to the Business Intelligence Manager and involves coaching agents, developing quality initiatives, updating SOPs, and participating in calibration sessions to standardize evaluations.
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