Sales And Service Leader

Company Description

Sephora is a global leader in prestige beauty retail, offering a curated selection of more than 500 brands and the Sephora Collection across makeup, skincare, haircare, fragrance, and more. With over 3,200 stores and 20 offices in 35 markets, the company focuses on creating innovative, collaborative environments where teams deliver joyful, memorable experiences for clients. Team members are encouraged to become experts in products, brands, and ingredients while building fulfilling career paths with ample growth opportunities.

Sephora is guided by values that emphasize leadership, imagination, growth, and inspiration, and is strongly committed to diversity, inclusion, and authenticity. The company fosters a caring community where tens of thousands of colleagues and millions of customers can celebrate their beauty as individuals and as part of a broader community.

The Sales and Service Leader is a full-time, on-site role based in Bethesda, MD, responsible for driving client-focused sales and elevating the in-store experience. This role oversees daily floor operations, ensuring that service standards are consistently met, merchandising is maintained, and promotional activities are executed effectively. The Sales and Service Leader coaches and supports beauty advisors, helping them deliver personalized consultations, product recommendations, and multi-brand solutions that align with client needs.

Day-to-day responsibilities include monitoring sales performance, managing staffing and scheduling on the sales floor, resolving client concerns, and partnering with store leadership on initiatives that build client loyalty and grow revenue. The role also involves fostering an inclusive, collaborative team culture that reflects Sephora’s values and commitment to diversity, education, and continuous learning.

• Demonstrated ability in retail sales leadership, including coaching teams to meet and exceed sales and service goals.
• Strong customer service and client relationship skills, with the ability to create engaging, personalized beauty experiences.
• Experience with basic retail operations, such as merchandising, inventory awareness, and adherence to store procedures.
• Effective communication and interpersonal skills, with the ability to collaborate across diverse teams and resolve issues constructively.
• Proven ability to lead by example, support an inclusive work environment, and embody Sephora’s values and service standards.
• Comfort working in a fast-paced, floor-based role that requires standing for extended periods and responding quickly to client needs.
• Previous experience in beauty, fashion, or specialty retail is preferred, with familiarity in skincare, makeup, fragrance, or haircare a plus.
• High school diploma or equivalent required; additional education in business, retail management, or a related field is beneficial.