People & Culture Manager, Retail

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

We are seeking a strategic, highly collaborative People & Culture Manager, Retail, to lead day-to-day employee relations and talent planning for our expanding retail fleet. In this role, you will transition from executing HR tasks to owning the regional People strategy, serving as a critical business partner to Regional, District, and Store Managers. You will oversee the resolution of complex employee relations, design proactive talent planning and succession frameworks, and ensure our retail teams are scaled and empowered to deliver a delightful customer experience.

While your primary focus is driving the health and talent pipeline of our retail stores, you will also align with corporate headquarters to ensure unified People & Culture initiatives across the brand.

This role reports to the Senior Manager, People & Culture.

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

• Lead the strategy and oversight for all day-to-day Retail employee relations (ER), serving as the escalation point for complex investigations, conflict resolution, and high-risk performance management issues.
• Coach and counsel Store, Area and District Managers on building high-performing teams, delivering impactful feedback, and navigating sensitive corrective actions.
• Ensure compliance and consistency in the application of employment laws, company policies, and culture across all current and future retail locations.
• Analyze ER trends and turnover data within Workday to diagnose root causes, reporting actionable insights and proactive cultural…