A​/R Systems Support Coordinator

A/R Systems Support Coordinator

Are you detail-oriented with a passion for financial systems and student services? Lehigh University seeks an A/R Systems Support Coordinator to support our Bursar's Office in maintaining accurate financial records and student account management.

About the Opportunity

In this role, you'll provide essential support to the Systems Manager, ensuring precision in Banner AR for both student and non-student accounts. You'll collaborate across university departments to gather information needed for processing charges, manage external billing operations, and serve as a key contact for student health insurance plans while providing backup support to Bursar's Office staff.

Position Number: S78490

This position is a Grade: 8 - 37.5 with an approximate salary range of $44,600-$53,530 and is subject to change based on experience, skills and qualifications.

Key Responsibilities

* Facilitates the integrity of the Banner system and related software through rigorous testing, data validation, and the execution of critical recurring processes (such as A/R imports) to ensure continuous departmental operations.

* Provides data-driven insights using reporting tools and Access, while maintaining the office's digital presence through website management and the regular update of technical process documentation.

* Manages the accurate recording of revenue and expenses in Banner through journal entries, reconciliation of clearing accounts, and the precise application of non-student check payments.

* Coordinates with various departments (e.g., Housing, Greek Life) to provide financial reports, ensure proper accounting for charges and deposits, and manage the collection process for delinquent non-student accounts.

* Provides expert guidance on Student Health Insurance Plan (SHIP) offerings and eligibility while managing student compliance with enrollment and waiver deadlines through direct outreach.

* Acts as a primary liaison with the University's insurance broker to maintain accurate enrollment records and collaborates with internal departments (such as IOSS and DOS) to streamline insurance processes.

* Utilize excellent mathematical and analytical skills to interpret complex student account balances, reconcile discrepancies, and counsel families on diverse payment options or debt resolution strategies.

* Facilitates the completion of payment plans and emergency loan applications, while identifying high-level issues that require supervisory intervention to ensure proper account handling.

* Maintains fiduciary accountability for daily financial operations, including the precise handling of payments, session balancing, and the reconciliation of accounts in strict accordance with accounting and auditing standards.

* Delivers superior service and multi-channel support (email, phone, chat, in-person) for the billing process, acting as a secondary liaison who manages inquiries with professionalism and timely escalation.

* Maintains a deep understanding of financial aid, registration, and university-wide processes to collaborate effectively with internal and external partners while fostering an equitable and inclusive environment.

Qualifications

* Associates or Vocational/Technical Degree;
Bachelor's Degree preferred

* Three to five years of related work experience

* Strong attention to detail and accuracy in data entry and account reconciliation

* Excellent communication skills for collaborating with multiple university departments

* Experience with accounts receivable, billing processes, or higher education finance preferred

* Ability to handle confidential student financial information with discretion

* Customer service orientation with problem-solving abilities

Why Choose Lehigh University?

Located in Pennsylvania's beautiful Lehigh Valley, our campus provides an inspiring work environment where you'll collaborate with dedicated professionals committed to student success. We foster a culture of continuous learning and growth, supporting career advancement through training programs and educational opportunities.

Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a…