Clerical Assistant - Delaware County Assistance Office

Role Overview

Join the Department of Human Services as a Clerical Assistant 2 and step into a role that keeps important services running smoothly for local residents. This role offers a positive environment where your attention to detail makes a real difference. You will gain valuable experience while contributing to a mission that strengthens your community.

• Application Processing: Access CIS menus to complete file clearances, register applications, and update grant activities.
• Case Initiation: Enter client information from applications into the system to prepare cases for Income Maintenance staff.
• Clerical Transactions: Input and maintain demographic and case data, process transaction requests, and reconcile case information.
• Reapplication Support: Prepare and issue recertification notices, schedule appointments, and handle related forms and data.
• IEVS Actions: Retrieve, print, and route IEVS information, record disposition codes, and enter case narratives.
• Customer Service: Greet visitors and/or respond to phone calls/voicemails to determine their needs and provide appropriate information or referral.

Salary:
Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).

DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunities for advancement, and shift selection in addition to a great work environment.

• Full‑time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday‑through‑Friday with a 1‑hour lunch.
• Travel and overtime as needed.
• Assigned duties are performed in a controlled office environment; reassignments may occur in compliance with contract language.
• This position may be eligible for part‑time telework with a securely configured high‑speed internet connection and an approved location inside Pennsylvania. Telework arrangements are subject to change and will be discussed during the interview process.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title) or an equivalent combination of experience and training.
• Graduation from high school or an equivalent combination of experience and training.

• You must meet Pennsylvania residency requirements. For more information, refer to the Residency Guidelines.
• Hiring preference will be given to candidates who live within Delaware County; candidates from other counties may be considered if no eligible Delaware County residents apply.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.

Pennsylvania law provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, refer to the applicable government website.

Service number: 711 for hearing and speech disabilities or other individuals.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.