Account Manager - Sales

Position Summary

Do you speak fluent client? Love a great win-win deal? Thrive on making others happy and hitting ambitious sales goals? You might be exactly who we’re looking for.

Account Manager - Sales

Non-Exempt, Full-Time, Remote. Monday to Friday, 8:00 AM to 4:30 PM

• Starting Wage: $29.36 per hour + commission eligibility
• Comprehensive benefits include Medical, Dental and Vision Insurance
• Various voluntary insurance benefits including shortterm disability, life and accident
• 401(k) Retirement Plan with employer match
• Paid Time Off:
  Accrue up to 120 hours per year
• 7 paid holidays plus 1 Floating Holiday
• Opportunities for career advancement

• Manage assigned client accounts daily by handling information requests, coordinating orders, and addressing customer needs.
• Serve as the primary point of contact for clients and maintain strong, ongoing customer relationships.
• Build deep customer partnerships by developing a strong understanding of each client’s objectives and priorities.
• Resolve customer issues, complaints, and conflicts in a timely and professional manner, ensuring positive outcomes.
• Manage a portfolio of accounts to support long-term success and client retention.
• Present and promote our full suite of products and services to new and existing customers.
• Set, track, and support sales account targets aligned with company objectives.
• Monitor sales performance metrics, including quarterly results and annual forecasts.
• Identify opportunities for growth and recommend actions to improve sales performance.
• Work closely with internal teams to ensure a seamless customer experience and consistent service delivery.
• Maintain accurate and up-to-date client activity and communication records.
• Provide backup support for team coverage as needed to ensure continuity of service.
• Perform other duties as assigned.

• A relationship builder who thrives on supporting clients and keeping accounts running smoothly.
• A confident communicator with strong written, verbal, and professional presentation skills.
• A solution oriented problem solver who can handle customer concerns with speed and professionalism.
• Organized, detail-driven, and comfortable managing multiple priorities in a fast‑paced environment.
• A team player who can also work independently and take ownership of results.

• Associate’s degree (or equivalent experience) in Business Administration or a related field.
• 3+ years of relevant experience in account management, client services, customer support, customer success, or a related role.
• Strong customer service, communication, and relationship management skills.
• Proven ability to meet deadlines with strong organization, time management, and attention to detail.
• Strong analytical, problem‑solving, and conflict resolution skills.
• Experience with administrative processes including managing electronic files, data, and records.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and CRM software or similar tools.

• Bachelor’s degree (or equivalent additional experience).
• Experience managing a portfolio of accounts to support retention and long‑term growth.
• Familiarity with sales targets, forecasting, reporting, and tracking performance metrics.

Equal Opportunity Employer. This company is a drug free workplace and complies with ADA regulations as applicable.