FCM - Enterprise Account Manager - Philadelphia, PA

FCM
- Enterprise Account Manager
- Philadelphia, PA

Job no: 531355 - A
Brand: FCM
Work type:
Full time

Location:

Pennsylvania
Categories:
Sales and Customer Service

Enterprise Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programmes for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries. Backed by Flight Centre Travel Group, FCM provides clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross‑functional collaboration across the business.

• Own and manage the end‑to‑end customer journey for enterprise accounts
• Build and execute strategic business plans aligned to contract lifecycle timelines
• Drive customer profitability through commercial insight and upsell opportunities
• Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
• Manage programme objectives, milestones, and performance outcomes
• Interpret data and deliver actionable insights to optimise travel programmes
• Act as the primary relationship owner between FCM and the customer
• Collaborate across multi‑functional teams including commercial, product, and analytics
• Support implementations and product adoption initiatives
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction
• Provide expert advice on global travel and expense programmes
• Drive senior‑level stakeholder engagement, including C‑suite communication
• Lead and influence multinational and multicultural teams
• Act as the bridge between Account Management and Consulting functions
• Other duties and tasks as assigned

• Minimum 10 years’ experience in the travel industry, preferably in account management
• Proven experience managing large, complex, multinational clients
• Strong commercial acumen with experience managing profitability and contracts
• Expertise in strategic account management and customer engagement
• Experience in change management and project delivery
• Advanced stakeholder management skills, including C‑suite engagement
• Strong data analysis and interpretation capabilities
• Demonstrated leadership experience across cross‑functional teams
• Strong presentation, communication, and storytelling skills
• Experience with global travel programmes and T&E environments
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI
• Experience using Salesforce or similar CRM platforms
• Strong negotiation and relationship‑building skills
• Ability to operate effectively in multinational and multicultural environments

• Have fun – we encourage a culture that values enjoyment.
• Reward & Recognition – celebrate success at regular events.
• Use your smarts – we value quick thinking and expertise.
• Love for travel – trusted expertise in travel service.
• Personal connections – we rely on relationships.
• Diversity, Equity & Inclusion – commitment to inclusive practices.
• A career, not a job – opportunities for growth.
• We back our people all the way – support professional and personal development.
• Giving Back – corporate social responsibility initiatives.

• Paid Time Off: vacation, sick, personal, diversity, volunteer days and recognised holidays.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k programme with partial match.
• Tuition…