FCM - Account Manager - Philadelphia, PA

FCM
- Account Manager
- Philadelphia, PA

Job no: 531492
Brand: FCM
Work type: Full time
Location: Pennsylvania
Categories: Sales and Customer Service

Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Join FCM as an Account Manager and take ownership of a dynamic portfolio of national and multinational clients. In this role, you’ll drive customer profitability, retention, and growth while delivering best‑in‑market corporate travel programs. You’ll act as a trusted advisor, leveraging data, insights, and industry expertise to shape impactful travel solutions. Working alongside high‑performing commercial and operational teams, you’ll help customers achieve smarter, more efficient, and value‑driven travel outcomes.

• Own and manage customer relationships across national and multinational travel programs
• Build and execute customer business plans aligned to contractual timelines and objectives
• Drive profitability, retention, and growth using data‑led insights and commercial strategies
• Lead Quarterly Business Insight Reviews (QBIRs), presenting performance, trends, and user sentiment
• Identify and act on upsell and ancillary service opportunities
• Partner with internal teams to gain visibility of customer profitability and program performance
• Support program implementations within account management scope
• Provide industry expertise and guidance to Travel and Procurement Managers
• Interpret program data and deliver informed, actionable recommendations
• Drive policy compliance, consolidation, savings, traveler satisfaction, and duty of care initiatives
• Manage communications across customer organizations and internal stakeholders
• Identify opportunities to improve efficiency and product adoption across customer programs
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

• 3–5 years’ experience in account management or a client‑facing role
• Experience managing customer programs, ideally in corporate travel or a B2B service environment
• Strong business acumen with ability to influence profitability outcomes
• Analytical skills with capability to interpret data and provide insights
• Proven selling, negotiation, and commercial conversation skills
• Ability to influence stakeholders with a challenger mindset
• Strong relationship‑building skills across diverse markets
• Excellent communication and stakeholder management abilities
• Strong time management, storytelling, and presentation skills
• Team player with a growth mindset
• Solid travel industry knowledge
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day and Employee Resource Groups.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are…