Commercial Excellence Leader

Position Summary

The Commercial Excellence Leader supports strategic commercial initiatives focused on customer growth, operational effectiveness, and commercial process excellence. This role partners cross-functionally with Sales, Legal, Finance, Operations, Pricing, and Customer Care to support customer agreements, commercial programs, CRM strategy, proposal development, and customer‑facing initiatives.

The role requires strong organizational, communication, project management, and commercial operations experience, along with the ability to work effectively across functions and customer‑facing teams.

• Partner with Sales Leadership, Commercial, Finance, and Legal teams to support the development, review, negotiation, and execution of customer agreements and commercial proposals.
• Lead strategy and coordination for new customer proposals, RFQs, pricing programs, and commercial initiatives while supporting ongoing customer program optimization.
• Maintain and manage customer agreements, commercial documentation, and program records within CRM and SharePoint systems.
• Support the end‑to‑end lifecycle of customer agreements and strategic commercial programs, including renewals, amendments, expirations, and program updates.
• Evaluate customer requests, contracts, RFQs, and proposals to ensure alignment with commercial processes, operational capabilities, and contractual requirements.

• Support customer‑facing commercial strategy discussions, presentations, and business reviews in partnership with Sales and Commercial Leadership.
• Support and improve Vendor‑Managed Inventory (VMI) programs and customer initiatives, identifying opportunities for operational improvement and scalability.
• Collaborate cross‑functionally with Sales, Finance, Procurement, Operations, Pricing, and Customer Care to support strategic customer initiatives and commercial program execution.
• Coordinate and track key commercial initiatives, action items, and deliverables to ensure accountability and timely execution.

• Drive CRM and commercial process improvement initiatives focused on data integrity, reporting visibility, system utilization, process consistency, scalability, and operational efficiency across commercial teams.
• Develop and deliver training, tools, and process guidance related to CRM usage, commercial programs, customer agreements, and commercial best practices.
• Assist in developing standardized commercial processes, customer‑facing materials, proposal documentation, and customer engagement tools to support business growth and customer experience initiatives.
• Maintain accuracy and consistency of customer and commercial data across systems and reporting tools.

• Analyze CRM data, sales performance metrics, pipeline activity, and customer trends to identify opportunities, drive accountability, and support commercial planning and decision‑making.
• Develop, monitor, and help execute commercial objectives, KPIs, and customer program strategies aligned with organizational growth initiatives.

• Education:
  
  4‑year degree in Business related field, or comparable experience.
• Experience:
  
  Five years of customer service experience.

• Bachelor’s degree in business, Marketing, Finance, Operations, Supply Chain, or a related field, or equivalent relevant experience.

• 5+ years of experience in commercial operations, sales operations, contract management, customer program management, pricing, business development support, or a related commercial role.

• Experience supporting customer agreements, RFQs, proposals, renewals, amendments, and commercial documentation.
• Strong cross‑functional project management experience, with the ability to coordinate initiatives across Sales, Legal, Finance, Operations, Pricing, Procurement, and Customer Care.
• Experience using CRM systems to manage customer data, commercial programs, pipeline activity, reporting, and process improvement initiatives.
• Strong analytical skills with the…