Lead Director - Agile Practice Management

Position Summary

Direct activities of the team including overseeing and coordinating Scrum events, ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provide coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner in product backlog management and prioritization. Develop strategy to monitor and measure the team's progress through established metrics, promoting self‑organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity.

• Administer the change management plan to support the adoption and sustainability of agile practices.
• Advise general managers on retrospective meetings and feedback mechanisms to gather insights on process areas that need improvement.
• Advise management on approaches to maximize value delivery and the return on investment (ROI).
• Manage and advise teams on the standards for metrics and reporting to provide visibility into agile performance and share insights with stakeholders.
• Align coaching and mentoring programs to the needs of agile staff and supporting teams to ensure positive project outcomes.
• Communicate with agile teams through the utilization of management tools, collaboration platforms, and visualization boards.
• Communicate with top management on how to implement agile methodologies that focus on flexibility and collaboration methods that effectively enable teams to respond to change.
• Contribute to business objectives and strategize on how to increase productivity and enable faster time‑to‑market for products and features in order to stay competitive in a rapidly evolving market.
• Contribute to top‑level decision making on governance and compliance protocols to ensure compliance with organizational policies, standards, and regulations.

• 10-15+ years of work experience
• ICAgile Certified Professional (ICP) required
• Adept at execution and delivery skills (planning, delivering, and supporting)
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem‑solving and decision‑making skills
• Mastery of growth mindset skills (agility and developing yourself and others)

Healthcare background with focus on Medicare and Medicaid lines of business. Demonstrate high‑level understanding of key healthcare business processes, including claim adjudication and editing, provider contracting and pricing, plan and benefit configuration, accumulator exchanges, provider and member payment products, HIPAA EDI transactions, and encounter reporting.

The typical pay range for this role is: $ - $. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

A comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.