Manager, Event Operations

Bentley Systems

Location: Preference for hybrid in Denver, CO, Philadelphia, PA, or home-based in Boston, MA or the United States.

Bentley is seeking an experienced event operations professional to serve as a day-to-day project lead for the company’s flagship event portfolio, including the User Conference and Year in Infrastructure awards program.

Working closely with the VP of Global Events, this role coordinates planning cadence, workstream management, operational readiness, agency activity, and cross-functional follow-through across a complex ecosystem of stakeholders and partners. Success in this role requires the ability to build strong working relationships, anticipate risks, and help teams move from ideas to execution with confidence.

The ideal candidate thrives in fast-moving environments and brings strong organizational discipline, practical problem-solving ability, and a bias toward action. They excel at creating structure, maintaining momentum, and helping teams navigate complexity with clarity and confidence.

• Serve as a day-to-day operational project lead for Bentley’s flagship programs, including the User Conference and Year in Infrastructure Awards program.
• Build and maintain integrated workback schedules, critical paths, and milestone plans across all phases of delivery.
• Facilitate planning cadence, workstream meetings, readiness reviews, and issue-resolution forums that keep programs moving forward.
• Coordinate accountability and follow-through across internal teams, agency partners, and stakeholders, helping ensure commitments are met and dependencies are proactively managed.
• Identify risks, facilitate decisions, and mitigate issues before they impact delivery.
• Maintain visibility into cross-functional dependencies and ensure decisions, action items, and milestones remain on track throughout the event lifecycle.
• Partner closely with the VP of Global Events to ensure strategic vision and experience objectives are translated into executable plans.

• Coordinate operational readiness across registration, housing, transportation, food and beverage, staffing, keynote, content, show floor, speaker logistics, executive programs, and onsite support work streams.
• Partner with Experience Design and Programming & Content Operations teams to ensure creative, content, and production requirements are translated into executable plans and delivered according to schedule.
• Facilitate operational readiness reviews and support issue resolution across major work streams in advance of critical milestones and onsite execution.
• Provide onsite operational leadership during load-in, show operations, load-out, and post-event closeout activities.

• Serve as the day-to-day operational point of contact for agency and production partners.
• Coordinate agency schedules, deliverables, and dependencies to ensure work progresses with clarity and accountability.
• Help external partners operate as effective extensions of the Bentley team.

• Document lessons learned and incorporate improvements into future planning frameworks, templates, and playbooks.
• Identify opportunities to simplify workflows and improve team efficiency through practical application of AI-enabled tools, automation, and modern ways of working.
• Contribute to the ongoing evolution and maturity of Bentley’s event delivery model.

• Promote operational discipline and best practices across the event delivery team.
• 30% travel required, could be domestic and international.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

• 5–8 years of progressive experience in event operations, event project management, or a related field, including experience supporting the delivery of large-scale corporate conferences or other complex, multi-day events within a technology company.
• Experience with enterprise technology events or other high-visibility corporate programs is preferred.
• Demonstrated ability to create structure, maintain planning cadence, and coordinate…