Dispatcher​/Call Taker

Benefits:

* 401(k)

Dispatcher/Call Taker

Lehigh Valley, PA

Benjamin Franklin Plumbing - Lehigh Valley

Full-Time

Pay Range: $20-$26 per hour (based on experience)

About Us:

Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary:

This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities:

* Answer incoming calls with professionalism and care.

* Schedule service appointments accurately using our CRM

* Dispatch technicians based on location, job type, and availability

* Maintain real-time communication with field staff.

* Update job statuses and customer records

* Assist in resolving scheduling issues or customer concerns.

* Support overall customer satisfaction and operational efficiency.

Requirements:

* Previous experience in the plumbing or home service industry is strongly preferred.

* Familiarity with Service Titan (our customer relationship management software) is highly suggested - training will be provided

* Strong organizational and communication skills

* Ability to manage multiple tasks in a fast-paced environment

* Detail-oriented and customer-service focused

* Friendly, professional attitude and a willingness to learn

Benefits:

* Competitive hourly pay ($20-$26/hour)

* 401(k)

* Career growth opportunities within a respected service brand