Customer Support Specialist

Job Description:

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates alternative options for warranty with manufacturers on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations departments to quickly solve issues.
• Processes subcontractor invoices.
• Identifies and corrects discrepancies.
• Schedules service appointments.
• Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.
• Other duties as assigned.

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred
• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

• PTO - Start accumulating PTO on your FIRST DAY!
• Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment.
• Growth Opportunities