Customer Service Advisor

LB Smith has an immediate opening for a salaried/non commission based Customer Service Advisor to join our team. In this role, the successful candidate will work with our team to ensure our customers are receiving the highest level of customer service.

• Process customer repair orders for payment, via cash, check, or credit card.
• Close repair orders once complete and scan documents.
• Work closely with Service Advisors to answer customer questions about service performed or products purchased.
• Handle customer feedback with integrity and poise.
• Provide clerical and administrative assistance to department as needed.

• Strong customer service skills, focused on quality and satisfaction.
• Strong communication skills, both verbal and written.
• Understanding of tire and automotive repair market.
• Dependability.
• Ability to work independently and effectively manage a team of certified technicians.
• Availability to work some Saturdays.
• Valid state driver's license.
• High school diploma or equivalent.

• 401(k) with employer match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance