Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking a key position within our organization:
Customer Service Representative at NDX Albensi Dental Laboratory in Irwin, PA
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Regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and are subject to change from time to time.

This is a full‑time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401(k) with company contribution; and tuition reimbursement.

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross‑selling and sales calls
• Delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule Fed Ex pickups when necessary and check Fed Ex tracking for individual offices
• Submit new doctors to LMS
• Responsible for Pricing
  • Manage price lists for ADL and IDA
  • Assist Accounting and Sales with pricing and pricing requests
  • Make decisions to either set up a new catalog or use an existing one
• Manage and set up new accounts
• All other duties as assigned

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone—maintaining a positive demeanor
• Verbally communicate with all levels of staff—maintaining a positive demeanor
• Takes initiative
• Attention to detail and accuracy

• Required:
  
  High school diploma or equivalent
• Preferred:
  Minimum 5 years of experience in a dental environment or call center

• General office equipment

• Perform tasks at multiple workstations—standing and sitting for extended periods of time
• Push, pull, lift and/or carry up to 25 pounds

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.