Customer Success Specialist Bethlehem, PA

Customer Success Specialist

Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish.

This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams.

Responsibilities include:

• Enter customer orders and quotes into the company's processing system
• Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce
• Communicate order confirmations, shipping timelines, delays, and updates to customers
• Coordinate with internal departments to ensure orders are routed and fulfilled properly
• Provide customers with product documentation, manuals, cut sheets, and warranty information
• Assemble and distribute operation and maintenance manuals as needed
• Maintain organized records of open orders, completed orders, quotes, and sales documentation
• Answer and direct incoming phone calls professionally and efficiently
• Deliver exceptional customer service while building positive client relationships
• Assist with administrative projects, data entry, filing, and cross-functional support as needed
• Serve as a backup resource for other departments during periods of high volume