Teller Part Time

Location:

Ashland, Pennsylvania, United States of America

Schedule:

25 hours per week, changing weekly. Must be available during all branch open hours Monday – Saturday, including two Saturdays per month.
Monday – Thursday: 8:30am – 4:30pm;
Friday: 8:30am – 5:30pm;
Saturday: 8:30am – 12:30pm.

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at critical moments.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet identified needs.
• Actively engage in lobby management—meeting, greeting customers, proactively inquiring and owning the resolution of immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance and operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
• Complete other related duties as assigned.
• Interact with appropriate bank areas to resolve branch‑related operational issues efficiently and accurately.
• Stay current on operational changes and demonstrate good risk management decisions.

Not Applicable.

• High school diploma or equivalent (GED) and minimum of six months customer service experience (including data entry and/or cash handling).
• One year of retail cash handling and customer service experience.
• Proven verbal communication and interpersonal skills.
• Exceptional customer service, well‑organized, time‑management and prioritization skills.
• Proficiency with internet, user‑level technology.

• Bilingual, based on branch needs.

• Ability to stand for long periods.
• Use of hands and fingers for prolonged periods.
• Lift light to heavy objects weighing 5lbs–30lbs.
• Read fine print.
• Interact with customers face‑to‑face in an open environment.

Hourly: $18.00–$26.21 USD.

M&T Bank is unwavering in providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.