Premier Support Specialist

• Facilitate daily agency functions by providing direct operational and customer support to the Premier Services Team
• Support refinance and purchase transactions
• Serve as a key point of contact for loan officers, loan processors, borrowers, attorneys, vendors, and realtors throughout each file’s lifecycle
• Monitor Premier Services queues in Res Ware and Outlook email inboxes
• Route and respond to items according to internal workflow matrices and service standards
• Process incoming title work, bring downs, loan amount and loan number changes, address updates, property type revisions, tax updates, and related requests
• Ensure timely handling of assigned tasks in accordance with internal SLAs
• Answer inbound phone calls and direct inquiries to the appropriate team member
• Respond to client and stakeholder inquiries via phone and email
• Provide status updates regarding title clearance and document revisions
• Maintain detailed and accurate records of customer interactions
• Handle complaints or concerns and escalat when necessary
• Coordinate communication among loan officers, processors, borrowers, attorneys, vendors, and realtors
• Assist with document review and processing for accuracy and completeness
• Contribute to smooth file progression from opening through closing

• High School diploma or equivalent required
• 1+ year of title processing or relevant industry experience preferred
• 1+ year of customer service experience preferred
• Experience with Res Ware preferred
• Proficiency in Microsoft Word, Outlook, and Excel
• Excellent oral and written communication skills
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines while maintaining professionalism
• Ability to work independently and complete assignments within prescribed procedures
• Strong problem-solving skills
• General understanding of title procedures and real estate transactions
• Ability to manage multiple tasks in a fast-paced environment
• Working on-site at assigned office location
• Regular and punctual attendance
• Ability to communicate effectively verbally in English
• Light lifting and carrying up to 20-25 lbs.
• Smartphone meeting company security standards and ability to install apps such as Microsoft Authenticator; employment contingent on this requirement

Demonstrates proficiency in title processing and customer service, with strong organizational skills and attention to detail. Capable of managing multiple tasks in a fast-paced environment while ensuring effective communication among stakeholders.

• Title Processing Experience
• Customer Service Experience
• Proficiency in Res Ware
• Proficiency in Microsoft Word, Outlook, and Excel
• Strong Attention to Detail

• Title Processing
• Customer Service
• Document Review
• Problem-Solving
• Organizational Skills
• Time Management
• Real Estate Transactions
• Task Management
• Communication Skills
• Attention to Detail

• Professionalism
• Ability to Work Under Pressure
• Independence
• Effective Communication

• Real Estate
• Title Procedures
• Loan Processing
• Customer Interaction
• Service Standards

• Res Ware
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft Authenticator