Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world‑renowned leader in education, research, and innovation. This historic Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn offers undergraduate, graduate, and continuing education across 12 schools with an interdisciplinary approach to scholarship. As an employer, Penn has been ranked nationally for its work environment and received recognition from Forbes as one of America’s Best Large Employers in 2023.

Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

Clerk B

The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for dispensing, collecting, and inventorying dental instruments, equipment, and consumable supplies used in the clinics for the treatment of patients and for student education.

Customer Service Clerks with Penn Dental Medicine clinics are responsible for dispensing, collecting, and inventorying dental instruments, equipment, and consumable supplies used in the clinics for treating patients and for the education of student doctors. Clerks identify all instruments and materials dispensed to pre‑doctoral students, address defects, send small equipment for repairs, sterilize pre‑doctoral student‑owned electrical handpieces, and handle miscellaneous instruments.

Clerks are tasked with creating exceptional experiences for faculty and staff by providing a high level of customer service, helping Penn Dental Medicine “Shape the Future of Care”.

• Accurately identify individual instruments; dispense & collect instruments, materials & small equipment cassettes, and materials dispensed in all pre‑doctoral clinics.
• Sterilize pre‑doctoral student‑owned electrical handpieces, small burs, and miscellaneous instruments; disinfect and wrap small equipment; send equipment out for repair when needed.
• Prepare for pre‑doctoral license exams twice a year. Set up & break down supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of the session. Prepare and restock for the next day the clinic is open.
• Cross‑train and rotate throughout the other three clinics as needed based on business needs.
• Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.
• Replace expired material in clinic crash carts.
• Perform other duties as assigned.

• Candidate must be available to work a scheduled shift of 11:30 AM – 8:30 PM, Monday through Friday.
• Ideal candidates will value punctual attendance, take responsibility for all work activities, follow through on commitments, implement decisions, maintain confidentiality, and learn from mistakes.
• Consistently exhibit professionalism, respect, optimism and energy; learn new skills and perform work in different ways.

A high school diploma or GED and 1‑2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows‑based software is required; dental software experience is preferred. Knowledge of dental terminology and procedures is preferred. Excellent customer service and oral and written communication skills are required.

Philadelphia, Pennsylvania

School of Dental Medicine

$17.12 – $22.12 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

The University of Pennsylvania is an equal‑opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age,…