Engagement Coordinator

Job Details

The Engagement Coordinator at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions.

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Prospective Student Services:
  Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
• Call Campaigns:
  Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
• Ambassador Program Management:
  Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
• Admissions Visit Center Management:
  Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

• Technical Background:
  Slate by Technolutions CRM experience is preferred
• Client Services: the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors

• Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required.

• 0+ years of professional experience, 0+ years of management/leadership experience is required
• Experience in an undergraduate and/or graduate admissions office is strongly preferred.
• Experience using Slate by Technolutions experience is preferred

• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required

Workday Day (United States of America)

Regular

Philadelphia University

3242 School House Lane, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.