Internal Mortgage Originator

Position

Internal Mortgage Originator

Monday - Friday: 9:00am - 5:00pm; 2 days a week onsite.

• Consult with and advise borrowers on first mortgage product options, educating and guiding them through the entire mortgage loan process from prequalification to closing.
• Maintain a professional dress attire when meeting members, realtors, and other stakeholders to promote PSECU.
• Handle incoming calls and emails within the mortgage origination call queue.
• Manage live chats with members regarding mortgage inquiries.
• Qualify borrowers and originate mortgage applications.
• Collect required loan file documentation from borrowers.
• Submit loan files in a timely manner for disclosure, underwriting, and approval.
• Review timelines, prequalification letters, estimated cost sheets, loan disclosure documents, conditional approval letters with conditions, and CDs with borrowers.
• Follow up to keep realtors and borrowers informed throughout the loan process.
• Maintain communication with processors and underwriters to ensure loan files are cleared to close on time.
• Review pipelines to confirm all new loans are decisioned in compliance with RESPA regulations.
• Maintain an organized work area.
• Assist with on‑job training of new employees in the unit.
• Participate in projects assigned to support revenue growth and the lending mission.
• Perform data entry and clerical/general office support tasks as assigned.
• Assist with testing of loan origination system upgrades or new products.
• Maintain confidentiality of credit union account information and other designated confidential data.
• Resolve borrower/member problems professionally, whether by phone, in person, or through correspondence.
• Recognize early signs of member disservice and staff‑related problems, and promptly convey concerns to the immediate supervisor.
• Comply with all requirements of the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act, 12
  
  CFR
  365).
• Other duties and responsibilities as assigned.

• Bachelor’s degree (or equivalent combination of experience and education) is required.
• Established sales experience with realtors, builders, and/or affinity groups.
• At least three years of secondary market mortgage origination experience.
• Active NMLS/MLO license and Pennsylvania Department of State authorization.

We are an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.