Bilingual Personal Banker

Position Overview

As a Bilingual Branch Banker within PNC's retail branch banking organization, you will be based in South Bethlehem, Pa. Bilingual, English/Spanish, preferred. The role focuses on acquiring and deepening the branch customer base through proactive sales and service activities.

Responsibilities include:

• Acquiring and deepening the branch customer base through proactive sales and service activities.
• Managing the customer experience by identifying opportunities to improve customer financial wellbeing.
• Collaborating with ecosystem partners to grow customer’s share of wallet and positioning PNC solutions to drive new revenue and loyalty.
• Driving proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement.
• Delivering a full PNC conversation with every client interaction to identify appropriate solutions.
• Leveraging ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creating customer loyalty and growing share of wallet through a differentiated customer experience.
• Performing lobby engagement activities to connect with customers and position PNC products.
• Educating customers on options for managing financial transactions using technology, tools, and resources.
• Applying product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Managing risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Demonstrating heightened scrutiny to identify and avoid loss.
• Participating in branch daily operations, ensuring efficient and accurate completion.

Attributes:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction, creating customized solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives, supporting PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Required skills include:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience:

• 3+ years of related experience or product knowledge to accomplish primary duties. Equivalent combination of education, job‑specific certification(s), and experience may be considered.

• Associates or equivalent degree preferred. No degree required if comparable combination of education and experience and/or military service is provided.

Background checks required per Consumer Financial Protection Bureau regulations.

Benefits included for full‑time employees may consist of:

• Medical and prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long‑term disability protection
• 401(k) with PNC match and pension and stock purchase plans
• Dependent care reimbursement and backup child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on career level and years of service

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line and your name, the job , and preferred method of contact in the body. All information is confidential and used only to provide necessary accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

California residents refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.

To learn more about this opportunity, please watch the provided video. For additional details, visit PNC’s Total Rewards page at