Financial Aid Technical and Counseling Specialist

Financial Aid Technical And Counseling Specialist

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

This posting will close on: 09/27/2026. No further applications will be accepted on or after this date.

Position Summary

The Financial Aid Technical and Counseling Specialist provides technical, operational, and student-facing support within the Financial Aid Office. This position supports Workday Student reporting and analytics, financial aid processing and packaging, student communications, business process management, compliance reporting, and system testing.

The position will work closely with the Associate Director, Student Enrollment Data Services, and collaborate with Financial Aid Systems and Technology, Information Technology, and other campus partners. The role will also provide financial aid counseling and processing support at the Pocono and Main Campuses.

This position is essential to strengthening the Financial Aid Office's technical capacity, improving operational efficiency, supporting data-informed decision-making, and enhancing the student financial aid experience.

Essential Responsibilities

• Develop, maintain, and optimize Workday Student financial aid reports and dashboards.
• Analyze financial aid data and monitor data integrity and accuracy.
• Respond to reporting and data requests from campus partners and institutional leadership.
• Identify opportunities to improve data accessibility, reporting efficiency, and operational decision-making.
• Process and package financial aid in accordance with federal, state, and institutional requirements.
• Provide financial aid counseling to students and assist them in understanding the financial aid process.
• Provide financial aid services at the Pocono and Main Campuses as assigned.
• Assist students with financial aid questions, requirements, eligibility, and processes.
• Build and maintain student communication campaigns and automated notifications within Workday Student.
• Support outreach initiatives designed to improve student engagement and completion of financial aid requirements.
• Monitor communication effectiveness and student response metrics.
• Recommend improvements to student communications based on data and trends.
• Assist with maintaining and enhancing Workday Student business processes related to financial aid.
• Identify opportunities for workflow improvement, automation, and increased operational efficiency.
• Participate in system testing, upgrades, implementations, and new functionality.
• Troubleshoot Workday-related issues and coordinate with Information Technology and Workday support teams as appropriate.
• Document technical procedures, workflows, and business processes.
• Support federal, state, and institutional financial aid reporting requirements.
• Assist with audit preparation, data validation, and reconciliation activities.
• Ensure financial aid data and processes comply with applicable regulations and institutional policies.
• Maintain accurate and secure student and financial aid records.
• Collaborate with Financial Aid staff and campus stakeholders on projects and process improvements.
• Provide technical and operational support during peak financial aid processing periods.
• Perform other related duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor's degree in Information Systems, Data Processing, Computer Science, Business Analytics, Higher Education Administration, or a related field.
• Experience working with enterprise systems, databases, reporting tools, or data analytics.
• Demonstrated ability to analyze complex data and develop reports and dashboards.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively with students, staff, faculty, and campus partners.

Preferred Qualifications

• Experience working in financial aid or higher…