Maintenance Caseworker - Washington Valley County Assistance Office

About the Role

The Department of Human Services (DHS), Washington County Assistance Office (CAO) seeks motivated individuals to join our team as Income Maintenance Caseworkers. In this role, you reinforce community support by guiding individuals and families through essential benefit programs.

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Input information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required time frames and established procedures.

• Full‑time, 37.5 hours per week
• Hours:
  
  8:30 AM to 5:00 PM, Monday‑Friday, with a 60‑minute lunch (schedule may vary by operational needs).
• Overtime and travel as needed.
• Free parking.
• Telework:
  Part‑time telework may be available; eligibility depends on high‑speed internet and approved location within Pennsylvania.
• Starting annual salary: $51,971.00 (before taxes).

• Four years of experience in interviewing or data analysis; OR a bachelor’s degree; OR an equivalent combination of experience and training.
• Within three months of graduating with a qualifying degree is acceptable.
• Must meet the PA residency requirement.
• Hiring preference may be given to candidates who live within Washington County; otherwise, candidates from other counties may be considered.
• Must be able to perform essential job functions.
• Conditional offer will require submission of criminal history reports and background investigation (includes federal and state checks).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.