Administrative Officer

Overview

As an Administrative Officer 1 for the Department of Health, you help lead the delivery of vital record services at the Eastern Regional Office. This role offers the chance to improve processes, support consumers, and maintain strong safeguards against fraud. You provide leadership that strengthens service quality, supports staff development, and ensures accurate and secure record handling.

• Office Management:
  Oversee operations of the Eastern Regional Office, ensure efficient workflow, and manage the processing of vital records.
• Customer Guidance:
  Provide direction to consumers on how to file reports of live birth, foreign birth, death, fetal death, domestic adoption, and foreign-born adoption.
• Public Relations:
  Address consumer complaints, de‑escalate tense situations, and support daily interaction with the public.
• Record Oversight:
  Manage death and fetal death registrations, issue permits, and review returned certificates for staff errors.
• Fraud Prevention:
  Identify suspicious information, train staff on document security, and support fraud detection efforts.
• Quality Control:
  Review applications, verify identity information, and conduct periodic checks to ensure accuracy, compliance, and consistency.
• Staff Supervision:
  Assign work, train staff, set priorities, and oversee performance, hiring, and daily scheduling.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment, 37.5 hours per week.
• Work hours are 7:30 AM to 4:00 PM, Monday–Friday, with a 60‑minute lunch.
• Telework:
  This position does not offer an option to telework.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Minimum two years of experience in varied office management or staff work; and a bachelor’s degree; or an equivalent combination of experience and training.

• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

• Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. For more information on how to meet these preferences, consult the appropriate resources.

• 711 is available for hearing and speech disabilities or other individuals.

• Completing the application and all supplemental questions serves as your exam for this position. No additional test is required.
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • Your score may be lower than deserved.
  • You may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as it seeks to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.