Police Communications Operator

THE POSITION

The Police Communications Operator position with the Pennsylvania State Police offers you an exciting chance to support public safety. This role lets you help people in urgent situations and keep Troopers informed. Every shift brings new challenges that allow you to grow your skills. Join the agency that works hard every day to protect communities.

This role centers on receiving, evaluating, and relaying important information that supports emergency and non-emergency responses. You will help ensure Troopers and the public receive timely and accurate assistance. As a Police Communications Operator, you will perform the following duties:

• Call Handling:
  Receive emergency and non-emergency calls, gather essential details, and determine incident priorities
• Incident Dispatch:
  Relay information to troopers, contact supporting agencies, and coordinate response efforts
• Record Management:
  Access databases, research information, and maintain accurate electronic incident records
• Public Assistance:
  Respond to questions from the public, provide information, and support visitor needs at the station
• Training Support:
  Participate in communications training sessions and assist with onboarding new operators
• Continuity Response:
  Report to designated locations and perform assigned duties during catastrophic incidents

Interested in learning more? Additional details regarding this position can be found in the position description .

• Full-time employment, 40-hour work week
• Work hours involve rotating shifts, which include weekends and holidays.
• Telework:
  You will not have the option to telework in this position.
• Salary:
  
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

• You must be able to perform essential job functions.

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.