Patient Access Representative - RELIEF, Night Einstein Philly ED

Job Details

12A-8A, Every other weekend ONLY!!

• Provide a positive patient experience to patients and families.
• Demonstrate strong communication and customer service skills while registering patients.
• Accurately search for and select the correct patient.
• Gather complete and accurate demographic and insurance information from patients and families.
• Identify uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Retrieve orders and confirm medical necessity; answer phones for outpatient visits.
• Collect worker’s compensation or auto insurance information from accident patients, gather patient out‑of‑pocket liability/copays, verify insurance, and confirm referrals and authorizations are on file, if required.
• Interact with co‑workers, visitors, and other staff in accordance with Jefferson values.
• Request photo  insurance cards, scan copies, and record complete demographic and insurance information.
• Enter orders and confirm medical necessity for outpatient visits, if appropriate.
• Interview patients to complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage and benefits, including patient out‑of‑pocket liability.
• Ensure proper referral and authorizations are on file as needed.
• Complete all activities with adherence to departmental and institutional protocols, assuring regulatory and compliance requirements are met.
• Achieve individual and team performance metrics.
• Collect out‑of‑pocket liability from patients at the time of service.
• Rotate assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

• High School Diploma or GED; associate’s degree in healthcare or business administration preferred.
• Minimum 3 years of experience in an emergency department, hospital, physician practice, or related healthcare environment with customer service focus.
• Prior registration experience in an emergency department preferred.
• Proficiency with computer and Microsoft Office; familiarity with healthcare EHR applications (e.g., EPIC, Cerner).
• Knowledge of medical terminology and/or third‑party insurance coverage, including managed care plans.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift:

Weekend Night (United States of America) – Regular Employee at Albert Einstein Medical Center. Primary location: 5501 Old York Road, Philadelphia, Pennsylvania.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full‑time and part‑time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short‑ and long‑term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service. All colleagues, including those who work less than part‑time, have access to medical (including prescription) insurance.