Collections Specialist

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

Candidate must live in the Central or Eastern Time zones. Availability to travel four times a year to the Pittsburgh office is required.

JOB SUMMARY:

The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources). The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts.

KEY RESPONSIBILITIES:

Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity

After an account is billed, the account becomes the Collector’s responsibility. The Collector is responsible for:

Verification that a claim is on file Follow up with the payer due to lack of payment

Investigation of denials

Coordination with the billers to address billing issues

Coordination with the funding consultants to address documentation questions

Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.

Review of posted payments for accuracy and investigate differences

Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts.

Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts

Alert the Manager of Collections of potential payment issues

Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts

Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded

Meet the expectations and goals for productivity and cash targets as set forth by management

Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements

Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

High School Diploma2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience

Knowledge of payment posting process in regard to contractual adjustments and refunds preferred

Knowledge of medical insurance claims procedures and documentation preferredCOMMUNICATION

SKILLS:

Strong customer service and interpersonal skills

Oral and written communication skills

Teaming skills COMPUTER OR TECHNICAL

SKILLS:

Proficient in M.S. Office Word, Excel, and Outlook Able to research claim information via the internet

Basic data and word processing skills OTHER SKILLS REQUIREMENTS:

Apply independent judgment and manage confidential information

Ability to gather data and summarize information

Time management and good organizational skills

Excellent problem solving skills

Record management WORK ENVIRONMENT REQUIREMENTS:

Ability to work at a desk for prolonged…