Associate Service Account Manager

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Associate Service Account Manager (2391778)

Associate Service Account Manager (

This position is Onsite. Our office is located at

3210 Chestnut St.

Suite 215A

Philadelphia, PA 19104

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Associate Service Account Manager serves as a key liaison between university departments, students, and health insurance providers to ensure smooth administration of student health plans. This role involves managing enrollment and waiver processes, resolving billing and coverage issues, and supporting service-related campus events. Strong communication and customer service skills are essential for delivering accurate guidance and maintaining positive relationships across all stakeholders.

This position is full time on-site (40 hours/week) Monday
- Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid training, on-site. The hours during training will be 9am to 5:30pm CST, Monday
- Friday. No PTO during training. 100% attendance is required.

Primary Responsibilities:

• Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year
• Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans
• Maintains the University Student Health Insurance Administration Tool, which tracks students’ annual enrollment and waivers into / out of USHIP
• Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University’s’ position on all topics
• Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers
• Assist in resolution of any insured and/or provider billing issues
• Understand and educate students regarding current plan design, policies, and procedures
• Coordinate and attend on-campus service-related functions / meetings, including Orientations, Health Fairs and In
  - Service Information Sessions as needed as it relates to the student health insurance plan
• Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company’s short - and long - term goals are met as it relates to the student health insurance plan
• Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions
• Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers
• Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic…