Field Service Floater

B. Braun Medical, Inc.

Company:

B. BRAUN MEDICAL (US) INC

Job Posting

Location:

Lansing, Michigan, United States

Functional Area:

Field Service

Working Model:
Remote

Days of Work:
Rotating

Shift: 5X8

Relocation Available:
No

Requisition

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety.

B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the

B. Braun Group of Companies in the U.S., which includes

B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the

B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy,

B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about

B. Braun Medical, visit

Position Summary:

This position supports all Aesculap repair locations throughout the United States. Based in St. Louis, MO, the Field Service Floater provides repair and refurbishment support for the St. Louis Central Repair Facility, mobile repair units, and in‑house customer locations. Up to 75% travel, depending on business needs.

This role reports directly to the Field Service Manager, Midwest, with dotted-line reporting to Field Service Managers within assigned territories when supporting mobile or in‑house repair locations. Responsibilities include the repair and refurbishment of surgical instruments, delivering high‑quality customer service, and representing Aesculap professionally during interactions with hospital staff. Success in this role requires proficiency in both central facility and mobile repair service standards to consistently meet customer expectations.

Principal Duties Responsibilities:

• Perform daily repair and refurbishment of surgical instruments in accordance with Aesculap quality standards.
• When working at the St. Louis Central Repair Facility, perform the duties and responsibilities associated with the Repair Technician role at the employee's current level.
• Meet all established repair quality, productivity, and service expectations.
• Introduce yourself to key hospital repair contacts and represent Aesculap with professionalism and a commitment to quality service.
• Provide daily documentation of repairs performed, including billing information and service records, and seek customer feedback when appropriate.
• Ensure a smooth transition by providing detailed work instructions, training, and status updates to permanent repair technicians upon their return.
• Perform quality control inspections to ensure all repairs meet established service and quality standards.
• Serve as the primary technical point of contact for assigned accounts regarding repair quality, services performed, demonstrations, and service expectations.
• Collaborate with management to coordinate work schedules and ensure customer expectations are met for both contracted and non‑contracted accounts.
• Recommend process improvements that enhance service quality, operational efficiency, and long‑term customer relationships.
• Comply with all applicable ISO, FDA, and company quality system requirements.
• Demonstrate and uphold the Company's Vision, Mission, and Values.
• Perform other duties as assigned.

Expertise:
Qualifications-Experience/Training/Education/Etc

• High School Diploma or equivalent required.
• 5+ years of experience in the surgical instrumentation repair, refurbishment,…