Hotel Reservation Sales Agent

Accomplishments of an Award-Winning Hotel

Five-Time #1 Best Historic Hotel in America- USA Today (2021 – 2025)

#1 Best Historic Hotel and Best Social Media
- Historic Hotels of America

2025 Preferred Hotels & Resorts in Pennsylvania- S. News and World Report

Voted Best Hotel in the Lehigh Valley
- Trip Advisor

Awarded as Top Workplace
- Morning Call

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS

• Medical, Dental and Vision Insurance with hotel paying a large portion
• Generous paid time off
• Bonus incentive programs
• 401k with matching funds
• Hotel provided life insurance
• Hotel discounts through Historic Hotels of America

PART TIME POSITIONS

• Flexible Hours
• Team Working Environment
• Growth Opportunities
• Hotel discounts through Historic Hotels of America

This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.

The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.

• Assist guests by selling future reservations
• Promptly follow up with guest inquiry leads for second chance bookings
• Answer telephone calls and emails in a prescribed and professional manner
• Maintain potential and current guest profile information
• Assist customers with questions regarding their existing reservations
• Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
• Strong ability to multi-task and pay close attention to detail
• Deliver the highest standard of service to all customers
• Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
• Completing different daily reports
• Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
• Exceptional verbal and written communication skills
• Desire to be part of high growth, fast paced business
• You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

Education / Experience : A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.

Communication

Skills:

Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.

Computer and Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of…