Human Resource Manager

## Human Resource Manager Apply locations:
Lancaster County Wide Communications-28 South Charlotte Street, Manheim, PAtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 13, 2026 (19 days left to apply) job requisition :
JR
- ** Compensation Range:**$61,214.40 - $91,811.20

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.
If you're passionate about making a difference, apply today to join us in serving the community!
*
* Job Description:

**** JOB SUMMARY
*** The 9-1-1 Human Resources (HR) Manager is responsible for overseeing all HR functions for the 9-1-1 emergency communications center (ECC).
* This role includes talent acquisition and retention, employee relations, training and development, performance management, absence management, and worker’s compensation, ensuring compliance with policies and regulations.
* While directly reporting to the Field Human Resources Manager of Lancaster County Human Resources Department, the 9-1-1 HR Manager works closely with both the 9- 1-1 operations team and the county HR department to support staffing needs, improve employee satisfaction, and maintain an efficient and well-functioning team of emergency dispatchers and related personnel.
** REPORTING RELATIONSHIPS
*** The 9-1-1 Human Resources (HR) Manager reports to the Field Human Resources Manager.
** ESSENTIAL JOB FUNCTIONS
** Talent Acquisition & Retention
* Coordinate recruitment and retention program for emergency communications staff, including job postings, pre-employment screening and pre-employment testing, interviews, and selection.
* Collaborate with 9-1-1 ECC management to forecast staffing needs based on operational demands.
* Collaborate with the HR Department to implement retention strategies to reduce turnover and improve employee satisfaction.
* Develop and maintain relationships with local educational institutions, employment centers, veterans affairs offices, emergency services agencies, and talent pools to recruit qualified candidates.

Employee Relations
* Serve as the primary point of contact for HR-related matters for 9-1-1 ECC personnel, including emergency dispatchers, supervisors, and leadership.
* Collaborate with the County HR department to address and resolve employee conflicts, grievances, and disciplinary matters in alignment with County of Lancaster human resources policies.
* Conduct investigations into workplace incidents and recommend appropriate actions.
* Leverage the full potential of County of Lancaster HR department resources to support and advocate for employee wellness initiatives to address the unique challenges of high-stress emergency communication roles, including behavioral health support and holistic fitness/wellness programs.

Performance Management & Development
* Collaborate with 9-1-1 ECC management to develop clear staff performance metrics and appraisals for emergency communication staff.
* Coordinate the completion of the employee performance review process and provide guidance for improvements or corrective actions.
* Work with the 9-1-1 Training Supervisor to create and implement ongoing training programs to ensure skill development and compliance with both PEMA and all applicable HR regulatory standards.
* Support leadership development by identifying and scheduling leadership as well as business/ management training.

Policy Compliance & Administration
* Ensure HR activities comply with Lancaster County, Commonwealth of Pennsylvania, and federal labor laws and regulations.
* Maintain and update employee files, ensuring confidentiality and accuracy.
* Provide support for 9-1-1 ECC staff grievances as needed.
* Acts as a liaison and resource for employee benefits in coordination with the County’s Benefit Manager.

Absence Management and Payroll
* Collaborate with payroll and finance teams to ensure accurate and timely…