Quality Manager

Innovative Control Systems (ICS), A subsidiary of Dover Fueling Solutions (DFS), A Dover Company, is the global leader in the manufacturing, installation, and support of car wash technology and equipment. ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. Additional information is available at

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Additional information is available at

Dover is a diversified global manufacturer with annual revenue of approximately $8 billion. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under" DOV." Additional information is available at

The QA Manager is responsible for leading and managing a team of four or more QA professionals to ensure the delivery of high-quality software and embedded systems products, which run on Windows, Linux and real-time operating systems. This role combines leadership, test strategy, hands-on quality oversight, and cross-functional collaboration to drive continuous improvement across the development lifecycle. Maintain, manage software revisions and build installers for product releases.

This role requires a strong ability to quickly determine the best test approach for an assigned project, the ability to work efficiently, independently, and to be able to handle multiple projects concurrently. The manager must have a working knowledge of the Software Testing Life Cycle and will be involved in all phases of verification testing (test plan, cases development and execution, reviewing requirements) and the validation process.

The QA manager is also responsible for escalated field support, verifying the field reported problems in the test lab. In addition, prepare release notes and deliver product information to the technical writing staff to facilitate the creation of documentation.

General Duties and Responsibilities

* Lead, mentor, and manage a team of QA engineers/technicians, including goal setting, performance reviews, and career development

* Allocate resources and balance workloads to meet project timelines

* Foster a culture of quality, accountability, and continuous improvement

* Own the quality handoff between Engineering and Support, ensuring known issues, test coverage, risks, and workarounds are clearly communicated prior to release.

* Act as a safeguard that validates not only technical requirements but also product expectations and intent as well as covering customer use cases prior to release.

* Actively identify and communicate unforeseen gaps, risks, and usability or workflow issues uncovered during testing, providing actionable feedback to Product and Engineering to improve product quality and outcomes.

* Ability to follow instructions accurately to conduct tests that ensure the application/system performs properly according to design/end-user specifications and requirements on all projects.

* Handles multiple projects simultaneously, learns new applications quickly, and tests on a variety of platforms.

* Develops test plans, scenarios, and cases used in testing based on business requirements, technical specifications and/or product knowledge to ensure they function properly.

* Design and develop automation test scripts using Selenium Web Driver.

* Documents test results, release notes and troubleshooting guide needed for field support.

* Oversee manual and automated testing efforts

* Identify opportunities to expand test automation and improve efficiency

* Review and approve test cases, scripts, and defect reports

* Documents detailed steps involved in reproducing a problem which will be helpful for development.

* Partner closely with Engineering, Product Management, Support and Dev Ops teams

* Participate in sprint planning, backlog grooming, and release readiness reviews

* Act as the quality advocate throughout the SDLC

* Clearly communicates testing and project status.

* Establish track quality metrics (defect trends, test coverage, release readiness)

* Drive continuous improvement initiatives to reduce defects and cycle time

* Prepare and present quality reports to leadership

* Training and providing help for support on new products and features.

* Work with support department in troubleshooting field issues that may arise.

* Complies with/enforces standards and regularly participates in process improvement activities.

* Has the ability to work in a team environment with excellent written and verbal communication skills.

* Use company provided AI features to generate test plans, cases and improve productivity

Key Skills

* People leadership and coaching

* Strong analytical and problem-solving skills.

* Excellent communication and leadership abilities.

* Deep…