Onsite Administrator Print

Onsite Administrator (Print) - OSA Level 1 (Philadelphia, PA)

• Candidate must reside in Philadelphia, PA or commute daily to the customer site.

• This role monitors systems, identifies performance issues, and adheres to defined time frames for incident escalation while troubleshooting simple to moderately complex incidents.
• It serves as a trusted advisor to customers and internal stakeholders, providing valuable insights and solutions.
• Executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.

• Monitors systems to identify performance issues, staying within defined time frames for incident escalation and troubleshooting simple to moderately complex incidents.
• Establishes trust with customers and internal stakeholders, offering valuable insights and solutions.
• Functions as on‑site liaison to provide real‑time status updates and information to clients.
• Executes installations and configurations following standardized procedures, and assembles and integrates system products proficiently.
• Conducts regular maintenance activities, including tape/backup operations.
• Monitors key metrics for service delivery compliance with budget, quality standards, and customer requirements, proactively addressing deviations.
• Acquires job skills, learns company policies, and completes routine to moderately complex assignments, suggesting continuous improvement.
• Adheres to company, legal, and regulatory standards, ensuring confidentiality of company data.
• Assists in implementing new processes, supports departmental operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, delivering basic technical, administrative, or operative tasks under direct instruction and close supervision.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience.
• Typically 2–4 years of experience, preferably in maintenance, quality, or a related field.

NA

• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• Dev Ops
• Finance
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Scrum (Software Development)
• Technical Support

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

• Impacts immediate team and provides analysis of information with limited project direction input.

• Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this position is $22 to $30 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies
• 4–12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.