Desktop EUC L1
Job in
Bethlehem, Northampton County, Pennsylvania, 18020, USA
Listed on 2026-06-14
Listing for:
Service Global, Inc
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Must have good customer-facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with both the CLIENT and End Client
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Fully vaccinated techs
- Must have experience of using an ITSM system.
- Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
- Ability to replace defective parts.
- Working knowledge of Zebra printers and handheld scanners.
- Experience related to working in a distribution center is needed.
- Completion of CompTIA certifications-e.g., A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications-e.g., MCP, MCITP, MCSE, etc.
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
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