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Senior Product Support Specialist
Job in
Bethlehem, Northampton County, Pennsylvania, 18020, USA
Listed on 2026-07-23
Listing for:
Embedded Shishya
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Embedded Shishya is seeking an experienced technical support professional to respond to client questions about our software. The role requires diagnosing complex issues, providing resolutions, and contributing to process improvements.
You will mentor junior team members and maintain escalation ownership with clear, proactive updates. The position emphasizes strong communication, documentation, and consistent service delivery, including after-hours coverage when needed.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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