NOC Technician Job Bethlehem area,Pennsylvania USA,IT/Tech

Network Operations Center Technician

Apex Systems has an immediate need for a (40% Remote) NOC Technician able to work in Bethlehem, PA. This will be an estimated "6 Month Contract to Possible Extension and/or Permanent Hire" opportunity, supporting one of our largest commercial clients on the East Coast!

Job Title:

NOC Technician

Location:

40% Remote AFTER Training Period / Bethlehem, PA

Contract Layout: estimated "6 Month Contract to Possible Extension and/or Permanent Hire"

Hourly Rate on

Contract:

$23.00 - $27.00 on W-2

Starting Salary at Permanent Hire:
Negotiated with Client

Requirements:

USC (Eligibility)
2+ Years of Experience working in a NOC environment, telecommunications, routing, switching, or similar environment

Job Description:

Monitoring and event management of a national voice, data and video network and Tier I triage and technical support/troubleshooting of related network elements, such as: DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers and customer premise devices.
Work closely with IP network, Switch and Fiber Transport engineers as well as Field Technicians and Outside Plant construction teams.
Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.
Primary point of contact for other Network Operations Centers.
Open and work technical support tickets for service impacting events involving 3rd party support vendors.
Act as liaison and provide a high level internal and external customer satisfaction.
Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible. Engage and escalate to appropriate parties when needed.
Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested
Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances. This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO]