Broadband Technician II

Astound, a leader in telecommunications, is seeking a dedicated Broadband Technician II to join our Technical & Maintenance team. This role is vital in providing high-quality, reliable services in internet, phone, and cable connectivity. As a Broadband Technician II, you will troubleshoot, maintain, and upgrade broadband systems, ensuring optimal performance and customer satisfaction. Working with the latest technology, you'll have a direct hand in transforming and sustaining the connectivity landscape, defining the future of digital communication.

Responsibilities

• Install, maintain, and repair broadband communication systems.
• Conduct regular system tests and troubleshoot any issues to ensure reliability and performance.
• Upgrade existing systems to improve efficiency and integration of new technologies.
• Interact with customers to resolve connection issues, providing outstanding service and technical support.
• Document technical details and customer interactions according to company protocols.
• Follow safety protocols and regulations while performing fieldwork.

Required Skills

• Proficiency in handling various electronic testing equipment.
• Experience with cable types, broadband systems, and wireless technology.
• Strong problem-solving and analytical skills.
• Effective customer service and communication skills.
• Ability to work under pressure in various working conditions.