Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Bethlehem, PA!

The Small Commercial Account Manager retains clients through consistent servicing and by supporting the management of client relationships both internally and externally. This role assists members of the department in delivering exceptional customer service and contributes to achieving strong client satisfaction.

How You Will Contribute:

* Manage the day‑to‑day account servicing of an assigned book of business, including processing policies and endorsements, invoicing, issuing certificates of insurance and auto , reporting and following up on claims, preparing premium breakdowns, handling policy changes, reviewing policy forms, providing coverage comparisons, conducting loss analysis, and responding to coverage questions.

* Build and maintain courteous, successful relationships with clients, vendors, and carriers to support client retention.

* Assist in the full renewal process for assigned and prospective clients, including ordering updated loss information, obtaining updated account data, handling renewal applications, supporting renewal marketing and account rounding, reviewing and negotiating renewal pricing, and preparing renewal proposals and binders.

* Assist in the review of internal compliance and client disclosure requirements, policies, endorsements, and certificates to ensure alignment with client expectations and legal requirements.

* Support marketing and sales teams and document renewal, sales, and insurance operations compliance information in the sales management database.

* Attend internal and client meetings as needed and follow agency guidelines, policies, and procedures.

* Promote teamwork, support, knowledge sharing, a positive attitude, and a commitment to achieving or exceeding internal and external performance standards.

* Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, technology, and professional licensing requirements.

Licenses &

Certifications:

* PA P&C Insurance license in good standing

Skills & Experience to be Successful:

* College Degree in a business-related field (preferred)

* Professional Designation specific to area of specialty (ie, ARM, CIC, RPLU) (preferred)

* 4+ years' experience in the insurance industry

* Knowledge of insurance coverages, contracts, and state regulations where business is conducted.

* Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.

* AMS
360 experience

* Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

* Health Benefits:

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

* Financial Benefits:

ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement

* Mental Health & Wellness:
Free Mental Health & Enhanced Advocacy Services

* Beyond Benefits:
Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".