Client Services Representative- Mailroom

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately customer satisfaction.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal communication.
• Strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attend cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
• Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

• Responsible for prompt and accurate reproduction of all print requests.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate and perform pre‑delivery quality control checks.
• Receive, log, deliver and track all activity for reporting purposes.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.

• Customer‑facing role requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.
• Anticipated rate: $17.20 – $23.37 per hour.
• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to obtain all necessary security and/or other clearances to enter customer premises.
• May require driving between multiple client locations; may also require a personal vehicle with a valid driver’s license and acceptable driving record.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on scheduled work days.