Automotive Service Manager Job Bethlehem area,Pennsylvania USA,Management

Position Overview

Jones Family of Dealerships is seeking an experienced and driven Automotive Service Manager to lead our service department in Lancaster, Pennsylvania. This role is critical to ensuring efficient operations, developing high-performing teams, and delivering an exceptional customer experience. The ideal candidate will bring strong leadership, operational expertise, and a passion for continuous improvement.

Key Responsibilities

Oversee daily operations of the service department to ensure efficient workflow and productivity
Lead, coach, and develop a team of service advisors, technicians, and support staff
Foster a culture focused on customer satisfaction, quality workmanship, and timely service
Monitor and analyze performance metrics to identify trends and improvement opportunities
Implement processes that drive profitability, efficiency, and customer retention
Resolve customer concerns professionally and effectively
Collaborate with sales, parts, and other departments to ensure seamless operations

Qualifications

Proven experience in automotive service management, preferably within a dealership environment
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Solid understanding of automotive repair processes, parts, and industry standards
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong problem‑solving skills

Benefits

Competitive salary plus performance‑based incentives
Medical, dental, and vision insurance
Paid time off, sick leave, and holidays
401(k) with company match
Company‑paid life insurance
Employee discounts
Referral program

Equal Opportunity Employer

Jones Family of Dealerships is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

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