Customer Team Leader; District Sales Manager), Cardiovascular Disease - East Pennsylvania District

Job Description

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer‑focused initiative. This is a field‑based sales management position that is responsible for the East Pennsylvania district, which includes covering the following areas within the Commonwealth of Pennsylvania:
Reading, York, Harrisburg, Allentown, and Lancaster.

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people‑related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high‑performing customer team aligned with organizational goals and customer expectations.
• Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

• Proven ability to cultivate a high‑performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward‑looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer‑focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross‑functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records, pharmacies, and knowledge of benefit design and prior authorization requirements.
• Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

• Bachelor's degree (BA/BS) degree with minimum 5 years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver's license.

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
• At least 3 years' experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations.
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience.
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact.
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries.
• Skilled at establishing and maintaining relationships and networks within customer organizations.

US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please  if you need an accommodation during the application or hiring process.

San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only:
We will consider for…