WIOA & TANF Program Team Lead

Salary: $58,000 - $60,000 per year.

WIOA & TANF Program Team Lead

• Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment.
• Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up.
• Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards.
• Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management.
• Work with the leadership team on implementing processes that increase customer engagement.
• Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support.
• Assist in the preparation of project reports as needed.

• Bachelor's degree or equivalent experience required.
• 2-3 years of previous management/supervisory experience preferred.
• Demonstrated telephone, computer, written, and verbal communication skills.
• Strong organizational, prioritization, and problem-solving skills.
• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs.
• A working knowledge of Microsoft Office Suite.
• Able to work fully onsite, fully virtual, or in a hybrid environment.
• Clean driving record, valid Driver's License, and reliable vehicle required.

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.