Operations Manager, Parking and Transit Services

Operations Manager, Parking and Transit Services University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home forwork and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources,and much more.

Operations Manager, Parking and Transit Services

Manager B, Facilities

The Parking and Transit Operations Manager is an integral position within Penn Transportation, Parking, & Commuter Services.

Reporting to Assistant Director of Parking Operations, this position is responsible for managerial oversight of Parking Supervisors, operations scheduling, quality assurance, policyenforcement, and incidence response. The Transit and Parking Operations Manager is cross‑trained and responsible for managerialoversight at Penn Transit, as needed, including dispatchmanagement, incident response, and route supervision.

The Parking and Transit Operations Manager recommends crossdepartmental equipment improvements, policy changes, equipment upgrades, and replacements, participates in annual goals,technology assessments, and associated project management.

This position provides direct supervision to on-shift Supervisors and indirect supervision to staff represented by two independentcollective bargaining agreements. Supervision of student and temporary employees is possible as conditions warrant.

• Manage all aspects of daily field operations for parking and transit services while on-shift.
• Provide escalated customer response as‑needed.
• Directly manage Parking Operations Supervisors while indirectlymanaging on‑shift front‑line union employees.
• Supervision of student and temporary employees is possible as conditions warrant.
• Serve as lead Operations Manager for Transit Services, asneeded.
• Maintain revenue control through careful monitoring of facilityentrance and exit, including but not limited to closing garagesas‑needed to maintain acceptable space reservation forpermit‑holders and driving transient business into low‑occupancylocations.
• Oversee multi‑week scheduling for Parking Attendants and Hard Surface Custodians ensuring adequate coverage.
• Collaborate with colleagues for staffing needs to provide operational support for all locations, which may vary fromweek‑to‑week.
• Coordinate overtime coverage, monitor staff call‑outs and changes, while following CBA requirements.
• Serve as back‑up time‑keeper for Parking Services and reconciletimesheets, investigate discrepancies, and provide progressivediscipline to employees where associated time reporting appears tocontradict University policy and/or collective bargaining agreements.
• Represent Transportation and Parking at major event planning meetings (including but not limited to Penn Relays, Commencement,student move‑in, and student‑move‑out).
• Execute planning and staffing for special events.
• Provide post‑event demographic reports and lead after‑actiondiscussions.
• Understand all aspects of the…