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Senior Manager, Customer Experience & Support Ops
Job in
Bethlehem, Northampton County, Pennsylvania, 18020, USA
Listed on 2026-08-06
Listing for:
Australian Competition and Consumer Commission
Full Time
position Listed on 2026-08-06
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Aurora is seeking a Senior Manager, Customer Support to lead the Customer Experience & Support Operations team and own the frontline support strategy for its B2B customers, including carriers and fleets. You will hire, build, and manage the largest team in the support org, delivering fast, high-quality, customer-first service at scale.
You will define and steward standards, own headcount and budget, and collaborate with analytics to forecast demand and optimize staffing and processes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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