Patient Technology Project Lead

SHIFT:

Day (United States of America)

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

The Patient Technology Project Lead will direct the Patient Technology and Digital Arts team in project management, new initiatives and research, onboarding new innovations, and improving overall programming. They support patient technology issues by leading tickets for the program and enhancing the patient and family experience. This role is responsible for managing patient technology tickets, evaluating workload, assigning resources and collecting data in monthly reports for the team manager.

They will oversee the quality and quantity of workflow. They will also work with the team manager and multidisciplinary staff in developing and implementing patient technology policies and procedures across the enterprise, creating documentation and status reports for the Patient Technology Program. They will possess extensive knowledge of incident management and problem management processes and procedures. Additionally, they will support CHOP’s frontline Patient Family Services and Child Life staff members through their technology and ideas.

The Patient Technology Project Lead acts as the subject matter expert for the Patient Technology and Digital Arts Team. The goal is to produce an innovative environment for patients, families and staff on new ideas, projects and processes, and bring them to completion. They ensure customer satisfaction in a timely and accurate resolution of problems and technical inquiries, maintaining a patient advocated perspective at all times.

Will facilitate patient programming 1:1 or group session with the Patient Technology team as needed.

Must be comfortable working with patients of all ages and abilities.

• Manages, develops and implements new patient technology projects, programming and partnerships.
• Manages and responsible for effective and efficient oversight of all projects under Patient Technology Services.
• Collaborates with leaders, staff, patients and families to assess new project and technology ideas.
• Liaison between multidisciplinary specialties to ensure that Patient Technology Services projects are meeting all expectations - patient families services, child life specialists, art therapists, music therapists, child activity coordinators, nursing, physical therapists, occupational therapists, DTS, simulation lab, digital health and more.
• Serves as an official CHOP EPIC Clinical Builder, leading and advising on projects within Patient Family Services.
• Responsible for inquiries about projects, monitors project progress, provides weekly status updates to Patient Technology Services Manager and works closely with all users to ensure the project timelines and business needs are met.
• Coordinates new Patient Technology Services partners, foundations, charitable organizations and third party vendors. Acts as a point of contact for all of the above.
• Collaborates with Patient Technology Services team on new ideas and patient programming elements.
• Works with Patient Technology Services Manager on enterprise-wide pediatric technology projects, solutions and implementation strategies.
• Manages tickets and security protocols, collaborating with Digital & Technology Services (DTS) and Patient Technology Services.
• Creates a spirit of teamwork, cooperation and unity among clinical, non-clinical, and…