Team Lead, Call Center Coaching & Performance
Job in
Bethlehem, Northampton County, Pennsylvania, 18020, USA
Listed on 2026-08-17
Listing for:
Independence Blue Cross
Full Time
position Listed on 2026-08-17
Job specializations:
-
Management
Job Description & How to Apply Below
Independence Blue Cross is seeking a supervisor-level professional to monitor agent calls, coach staff, and drive adherence to QA/AHT benchmarks. You will lead performance improvement initiatives, coordinate training, and provide data-driven insights to support workforce management.
The role requires strong communication, project management, and leadership skills, with schedule flexibility to cover peak hours.
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