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Head of Training & QA — Elevate Customer Care
Job in
Bethlehem, Northampton County, Pennsylvania, 18020, USA
Listed on 2026-08-22
Listing for:
NiSource
Apprenticeship/Internship
position Listed on 2026-08-22
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
NiSource is seeking a Manager of Training & QA to lead the strategy, execution, and continuous improvement of training, learning development, and quality assurance for Customer Care Center operations. You will manage onboarding, ongoing skill development, coaching effectiveness, and calibration to drive first-contact resolution and customer satisfaction.
The role oversees curricula, scorecards, evaluations, and feedback aligned with regulatory and customer experience goals.
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